| 1) |
How does the ordering process work? |
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i) Make selection of products from the catalogue / website.
ii) Make selection of services via phone call / emails.
iii) Check stock via phone call / emails.
iv) Fax in the Purchase Order.
v) Issuance of Invoice.
vi) Provision of artwork (if printing are needed) |
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| 2) |
Where do the products come from? |
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Quality & cost effective products from Hong Kong/China/Taiwan/Thailand |
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| 3) |
How long will it take to receive my purchase(s)? |
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i) Ex Stock item: immediate collections
ii) Special indent / out of stock items; within 30-45 days upon confirmation. |
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| 4) |
What are the payment options available? |
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i) Cash term (C.O.D) - as we are providing very competitive prices. |
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| 5) |
What if the chosen model is not available / out of stock? |
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Reorder of stock will be carried out. |
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| 6) |
What if the answer to my questions is not found in your FAQ section? |
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Kindly call us at 603 - 7783 9593 and we will be at your service. Alternatively, you may make your enquiries via our online Enquiry Form. |
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| 7) |
Can I print / embroid any logo / text on the chosen items? |
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Yes, certainly. Kindly specified in your email / fax order of the sizes and amount of colours. Send us the logo / text via email or fax to be precise. |
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| 8) |
How long it will take to have the gifts printed / embroided? |
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Products (printed / embroided) usually will be ready within 7 days. However, it may depends on the quantity and our production schedule as well. We will confirm our client a specific date upon project confirmation. |
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